While doing routine inspections on my cabin building I handed out surveys to my renters.
I wanted their input on ways that I could improve the place and what amenities I could add to make their lives better.
Keeping quality renters is crucial and catching small issues is better than fixing major ones. I was surprised as I learn the surveys to find a respected thread when it came to the Heating, Ventilation, and A/C units. Most of those who answered the questions indicated that they had trouble sleeping due to the noise that the Heating, Ventilation, and A/C units made when they were running. I knew that the units were about ten years seasoned but I never provided that a thought. I had them worked on so I knew that they worked but that was about it. I asked a couple of my long term renters to allow me to come and listen to the noise myself. After hearing the noise in their places I made the decision to invest in new models. I knew that it would cut into my profits for the year but I also knew that it would show my dedication to the people who trusted me to deliver a great cabin for them, however each month they paid their rent on time, they cared for the apartments and took pride in the place where they lived. The least I could do was to hold up my end of the agreement too. My Heating, Ventilation, and A/C dealer provided me a discount for buying in bulk and I arranged to have the new units installed over a two month period.